Work

The Challenge

Process

Discovery

Facilitated contextual inquiry across 12 locations, resulting in validated insights and team alignment.

Design & Iteration

Starting with wireframes, I refined through critique cycles and stakeholder review.

Outcomes

$2.3M in incremental ARR. Since shipping, we've measured 35% reduction in support volume.

Work

Shipping quality design requires collaboration and iteration. This piece explores how . The implications matter for teams and organizations.

The Thing

Whether you're designing your product, this approach applies.